Privacy policy

This Privacy Policy explains how Echelon Estates & Interiors ("Echelon," "we," "us," or "our") collects, uses, retains, and discloses personal information when you visit theluxeechelonexperience.com, contact us, submit a project inquiry, or use an Echelon client experience. This website is operated from Arizona and is directed to users in the United States.

1. Information you provide

Depending on how you interact with Echelon, you may provide:

• Contact information, including your first and last name, email address, phone number, and preferred contact method.
• Project or event information, including the service requested, city and state, property or venue type, project stage, event type, guest-count range, target date, desired timing, anticipated investment range, goals, referral source, and other details you choose to share.
• Communication records, including messages, consultation details, scheduling information, feedback, approvals, and correspondence with Echelon.
• Client records. If you become a client, we may process project files, photographs, floor plans, selections, agreements, invoices, delivery information, and other records needed to perform the engagement.

Please do not submit Social Security numbers, bank account credentials, full payment-card numbers, medical information, or other highly sensitive information through the public inquiry form.

2. Payment information

This website does not currently collect or store full payment-card numbers. If Echelon invites you to book a consultation, pay an invoice, or complete a purchase through a separate payment provider, that provider collects and processes payment information under its own privacy policy and security practices. Echelon may receive limited transaction details such as payment status, amount, date, and a receipt or transaction identifier.

3. Information collected automatically

When you visit the website, our hosting and security providers may automatically process technical information such as your IP address, browser and device type, pages requested, referring page, general interaction data, and the date and time of your visit. Echelon may receive aggregate traffic information, such as page views and unique-visitor counts, to understand website performance. We do not use this information to identify you unless needed for security, fraud prevention, troubleshooting, or legal compliance.

4. How we use information

We may use personal information to:

• review project inquiries, evaluate alignment, and recommend next steps;
• respond to questions and communicate by email, phone, or text about your inquiry or engagement;
• schedule consultations and provide interior design, event planning, and related services;
• prepare proposals, agreements, project records, invoices, and client communications;
• operate, secure, troubleshoot, and improve the website and client experience;
• maintain business, accounting, tax, and legal records; and
• prevent fraud or misuse and comply with applicable legal obligations.

5. When we disclose information

We may disclose information only as reasonably necessary to:

• Service providers that support website hosting, security, business email, client relationship management, scheduling, project communication, cloud storage, document delivery, invoicing, and payment processing.
• Project professionals and contractors when disclosure is necessary for an authorized project and consistent with the applicable engagement.
• Legal and safety purposes, including when required by law, subpoena, court order, or a valid government request, or when reasonably necessary to protect rights, safety, property, or the integrity of our services.
• Business transfers involving a merger, acquisition, reorganization, financing, or sale of all or part of the business, subject to appropriate confidentiality and legal requirements.

Echelon does not sell personal information and does not share personal information for cross-context behavioral advertising.

6. Client portal and Inordia

If you become an active client, you may receive access to an Echelon-branded portal powered by Inordia. The portal may contain project messages, files, photographs, approvals, selections, agreements, invoices, and related records. Portal access is limited to authorized users. Additional notices presented within the portal may apply to information processed there.

7. Cookies and website analytics

The website and its hosting provider may use cookies or similar technologies that are necessary for security, functionality, and traffic measurement. As of the effective date, Echelon has not configured advertising pixels or cross-site behavioral advertising on this website. You may adjust cookie controls in your browser, but blocking certain technologies may affect website functionality.

8. Email, phone, and text communications

When you submit an inquiry and choose a preferred contact method, you authorize Echelon to contact you about that inquiry. Message and data rates may apply to text messages. Submitting an inquiry does not, by itself, enroll you in recurring promotional text messages. You may ask us to stop non-transactional marketing communications at any time; service-related and legally required communications may still be sent when appropriate.

9. Retention and security

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, the client relationship, legitimate business and recordkeeping needs, dispute resolution, security, and applicable legal, accounting, or tax obligations. We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Third-party links and services

The website may link to social media, scheduling, payment, portal, or other third-party services. Echelon does not control those services, and their privacy practices are governed by their own policies. Review those policies before providing information to a third party.

11. Your rights and choices

Subject to applicable law and appropriate identity verification, you may ask to access, correct, or delete certain personal information maintained by Echelon. We may retain information when required by law or reasonably necessary for contracts, accounting, fraud prevention, dispute resolution, or other legitimate purposes. You may also opt out of non-transactional marketing communications. If applicable law provides additional privacy rights, you may exercise them using the contact information below.

12. Children's privacy

The website is intended for adults seeking interior design, event planning, or related business services. It is not directed to children under 13, and Echelon does not knowingly collect personal information online from children under 13. If you believe a child has submitted information, contact us so we can review and, where appropriate, delete it.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or information practices. We will post the revised policy on this page and update the date shown above. Material changes will be communicated when required by law.

14. Contact information